When can I place the order?
You can place the order any time but for the same day deliveries the order must reach us by 3 PM Indian Standard Time.
Where all can you deliver the Flowers?
We can deliver same day to more than 100 Cities in India . Please see the list of the cities where we have the service in. If you can not find the name of the city which is not listed above you can always mail us to check if our florist from the nearest city can deliver the order.
Is the delivery cost extra?
No all the prices shown on the site are inclusive of the delivery charges and taxes. The price you see is the final price you pay.
If I choose more than one item will all the items get delivered together?
Yes all the items are it be flowers cake chocolates if they are in one order will be delivered in together but if you want to send the different items at different timings then please mention that in the special instructions column in the order form.
Can I send message along with the gift?
All Flowers will be accompanied by a free message card with your personalized message hand written on them in case there is no message then only the sender name will be written.
How will the message be sent along with the flowers?
Your personal message will be hand written by the florist in a small card that will accompany the flowers and is free of cost.
Will I get confirmation of the order if the payment is processed?
Yes after the payment is processed you will get an email from us with the order details confirming the order.
How do I know that my order is delivered?
You will get an email from us after the delivery with the name of the receiver (if the signature is illegible).
Can I have an order delivered on a Sunday or a Holiday ?
Yes at Fresh-Flowers-India.com we can deliver your order on Saturdays and also on Holidays. However there may be some exceptions to this because of Strike, Flood or any natural disaster when we are not able to deliver the order.
Does Fresh-Flowers-India.com deliver internationally?
No, at present we have delivery service only in India .
Can I order over the phone?
No at present we do not offer this facility. You can order online only.
What happens when the flowers are no longer fresh upon arrival?
If you at anytime have questions or concerns regarding your order, you may reach us at email@example.com or call us at +91 991.081.1225 and surely we will make all efforts to satisfy you by taking immediate action.
Will the flowers arrive intact and fresh?
Flower arrangements from Fresh-Flowers-India.com are always fresh and of high quality. The flowers come fresh from the top florist in the all the cities and are hand delivered at the doorstep of the address provided by you. The flowers are watered before delivering.
What happens if the recipient is not a home at the time of delivery?
The delivery guy will attempt to hand over the flowers to neighbors. If the neighbors is also not reachable then he will not leave the flowers at the door step unless instructed. The freshly flowers will then be redelivered again at no extra cost only after talking to the recipient and confirming another suitable delivery time.
Can the delivery date be guaranteed?
Yes at Fresh-Flowers-India.com we guarantee the date of delivery. The delivery boys are also authorized to deliver the flowers to a neighbor if the recipient cannot be reached.
How long do I have to make changes to my order?
Changes can be made until One day prior to the delivery date. You may reach us at firstname.lastname@example.org or call us at +91-991.081.1225
Can deliveries be made to business addresses or hospitals?
Fresh-Flowers-India.com can deliver to every known and documented address in listed cities where we have our service. Please be aware that certain hospitals do not accept flowers, please confirm this and if doubtful you can give us the residential address also.
Are deliveries completed in the morning or afternoon?
Unfortunately a time of delivery cannot be specified. The deliveries are planed according to the nature of the product and to ensure that the only fresh flowers are delivered therefore the time can not be specified. Deliveries occur between 8:00 am and 6:00 pm, under certain circumstances orders may be delivered after 6:00 pm also.
Can I send flowers anonymously?
During the order process, you can choose to have the flowers sent anonymously by giving us the instructions at the Order form.
How can I pay ?
You can either pay by using credit cards i.e. VISA, MASTER CARD, AMERICAN EXPRESS, DINERS CLUB, CITIBANK E-CARDS and JCB CARDS or you can also pay through Online bank transfer if you have online banking facility in any of the leading banks of India i.e. Citibank, ICICI Bank, American Express, UTI Bank, IDBI Bank, Centurion Bank and HDFC Bank, IndusInd Bank Kotak Mahindra Group Oriental Bank of Commerce Punjab National Bank , The Federal Bank Ltd
Are my personal details secured?